Shipping Policy

At SOLDERA, we do our best to make the delivery process as clear and straightforward as possible. This policy explains how orders are shipped, what you can expect during delivery, and what to do if something goes wrong.

1. Shipping & Delivery

Shipping options and estimated delivery times depend on the destination, shipping method, and courier selected for your order.

Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing tracking information. You can use this information to follow your package throughout the delivery process.

Please note that delivery estimates may vary due to circumstances outside of our control, including courier delays, customs procedures, weather conditions, and international logistics.

2. Pre-Orders

Some SOLDERA products may be available for pre-order. When placing a pre-order, you will receive an email containing information about the estimated delivery timeframe. We make every effort to meet these estimates, but pre-order dates are not guaranteed delivery dates.

As a growing company, we do not always maintain permanent stock of every product in our warehouse. When inventory runs low, additional stock may need to be transported from a production batch to our warehouses before orders can be fulfilled. For this reason, pre-orders are subject to greater uncertainty than products that are already in stock.

Delivery estimates for pre-orders may be affected by factors such as:

• International logistics and transportation conditions
• Port congestion
• Political or geopolitical events
• Tariffs and customs-related disruptions
• Unexpected production or supply-chain delays

We will keep you informed whenever we receive more accurate information regarding the expected arrival of your order.

The delivery date becomes reliable only once your order has been dispatched from our warehouse. At that point, we will send you a tracking email with the relevant courier information.

3. Delivery Tracking

Once your order has been shipped, tracking details will be provided by email.

You can use the tracking information to monitor the status and location of your shipment and, where available, manage certain delivery preferences directly with the courier.

Please keep your tracking information available until your order has been successfully delivered.

4. Delivery to Parcel Points

Our online store does not currently provide the option to select a parcel point during checkout.

Use the tracking information provided in your shipping confirmation email to contact the courier and check which delivery options are available in your area.

Availability of parcel-point delivery depends on the courier, destination, and local service conditions.

5. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error before your order has been shipped, please, contact us immediately at soldera.pro@gmail.com. 

If Your Order Has Already Shipped

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

In this situation, please contact the courier directly using the tracking information provided in your shipping confirmation email. Depending on the courier, you may be able to redirect the package to a parcel point or correct address.

You may then collect the package yourself or allow it to be returned to SOLDERA.

If the Package Is Delivered to the Wrong Address

If an incorrect address was provided by the customer and the package is delivered there, SOLDERA cannot be held responsible for any resulting loss or damage.

You should contact the courier immediately and, where appropriate, attempt to resolve the matter with the recipient at the incorrect address.

If the package is returned to SOLDERA, we can arrange a new shipment to the correct address. Any additional shipping costs for resending the order will be the customer's responsibility.

6. Unclaimed or Returned Packages

If a package is not collected within the period specified by the courier and is subsequently returned to SOLDERA, the customer will be responsible for the additional shipping costs required to resend the order.

To avoid additional charges, please make sure that:

• Your delivery information is correct
• Someone is available to receive the package when required
• You respond to courier delivery notifications
• You arrange collection from a parcel point within the applicable holding period

7. Lost, Stolen, or Misdelivered Packages

Once a courier has confirmed successful delivery, SOLDERA is generally not responsible for packages that are subsequently lost or stolen.

If you believe your package has been stolen, misplaced, or mishandled during delivery, please contact the courier as soon as possible using your tracking information.

We recommend following the courier's claim or investigation process, as the courier is responsible for investigating delivery-related incidents.

8. Packages Lost During Transit

If your package appears to have been lost while being transported, please contact both the courier and SOLDERA as soon as possible.

We may require official confirmation from the courier stating that the shipment has been declared lost.

Once the courier confirms the loss and accepts responsibility for the shipment, SOLDERA may arrange a replacement order.

9. Shipping Costs and Additional Charges

Shipping costs are calculated and displayed during the checkout process where applicable.

Returns Caused by SOLDERA

If a return is required because of an error or issue attributable to SOLDERA, such as receiving the wrong product or an item damaged before shipment, SOLDERA will cover the applicable return shipping costs.

Other Returns

For returns that are not the result of an error or issue caused by SOLDERA, the customer may be responsible for the applicable return shipping costs, as described in our Return & Refund Policy.

Reshipment

If an order needs to be shipped again because it was unclaimed, returned, or sent to an incorrect address provided by the customer, the customer is responsible for the additional shipping costs.

10. Delivery Problems

If you experience a problem with your shipment, such as a significant delay, unsuccessful delivery attempt, or missing package, please first contact the courier using the tracking information provided with your order.

If the courier is unable to resolve the issue, please contact our support team at soldera.pro@gmail.com and provide your order number and tracking information.

We will do our best to assist you and help determine the appropriate next steps.

11. Your Acceptance of This Policy

By placing an order through the SOLDERA website (soldera.pro), you acknowledge that you have read and accepted the terms of this Shipping Policy.

This policy should be read together with our other applicable policies, including our Warranty and Return & Refund Policy.

12. Changes to This Shipping Policy

We may occasionally revise this Shipping Policy to reflect changes in our products, logistics, services, or business operations.

When changes are made, the updated version will be published on this page together with a revised “Last Updated” date.

We recommend reviewing this policy periodically. Where permitted by applicable law, continuing to use our website or placing orders after changes have been published constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about shipping, delivery times, tracking, or a problem with your order, please contact us:

Email: soldera.pro@gmail.com
Phone: +393889532791
Website: soldera.pro